Who we are

Our website address is: https://www.versatileroofsolutions.co.uk.

What personal data we collect and why we collect it

Contact forms

We use contact forms to contact customers who have requested a callback or a reply email. This information is used solely to contact our customers and is not forwarded to any third party. If you wish to have your details removed, you can email us using our contact form to request the removal of the information.

Users may be asked for, as appropriate, name, email address, mailing address, phone number, etc. However, they may visit our Site anonymously. We will collect only personal identification information from Users if they voluntarily submit it to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. This information may include the browser name, the type of computer, technical information about Users means of connection to our Site, such as the operating system and Internet service providers utilized, and other similar information.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when you leave another comment. They will last for one year.

If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you visit a page, an additional cookie will be saved in your browser. This cookie does not include personal data and simply provides a more tailored service for customers. It expires after 1 day.

Analytics

We occasionally use analytics to monitor and improve our website's performance. The software we use is Matomo Analytics, which is hosted locally. This information is not passed to any third party. You can learn more about Matomo Analytics here.

Third-party websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may constantly change. These sites and services may have privacy and customer service policies. Browsing and interaction on any other website, including websites with a link to our Site, is subject to that website’s terms and policies.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

We also store the personal information provided by users who register on our website (if any) in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have filled out a contact form on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you provided. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.

Where do we send your data

All data is hosted locally by our website and is not transferred anywhere.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you disagree with this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Complaints

If you have a complaint about this Policy or any element of your personal information that we hold, don't hesitate to contact us at the address below. If unsatisfied, you can complain with the local data protection authority.

Contacting us

Contact details:
Versatile Roof Solutions, attention of the owner
48 Willis Way, Poole, Dorset BH15 3TB
Telephone 01202 911033 or email us using the contact form.